Terms of service
GENERAL TERMS AND CONDITIONS OF LEATHERMAN EUROPE GMBH
- Version: August 2026 -
for purchase contracts within the framework of the online shop available at https://eu.leatherman.com/en-ch (hereinafter: "Online Shop") between the Leatherman Europe GmbH, Holterkamp 16, 40880 Ratingen, Tel.: +49 2102 56507 0, E-Mail: info-europe@leatherman.com, registered in the Commercial Register of the Local Court of Düsseldorf under the registration number HRB 84319, represented by the Managing Directors Kevin Hamil and Kris Hamper, VAT Identification No.: DE 321003946 (hereinafter: "Leatherman"). and you, insofar as you become our customer (hereinafter: "Customer"). You become our customer upon conclusion of the contract according to the described order process.
The following General Terms and Conditions (GTC) are divided into two sections. In the first section, you will find information on how you can purchase goods in our online shop and which conditions apply. In the second section, we outline your rights in relation to the purchase contracts. In particular, we inform you about the existence and expiry of the right of withdrawal. Please read these terms and conditions carefully.
Section One - General Information and Regulations
Scope
1.1. These GTC apply to purchases from the online shop exclusively between the Customer and Leatherman and unless otherwise expressly agreed between the parties in individual cases. They apply in the version valid at the time of the conclusion of the contract (§ 3). You can access and print out the GTC at any time at https://eu.leatherman.com//en-ch/policies/terms-of-service. Deviating GTC of the customer shall not apply without the express prior written consent.
1.2. These GTC apply to consumers as well as to business customers, insofar as the respective provision does not expressly differentiate. A consumer is a natural person who orders goods for purposes that cannot be attributed to their professional or commercial activity. A business customer is a natural or legal person acting within the scope of their professional or commercial activity.
1.3. The goods offered in the online shop are aimed exclusively at Customers who have reached the age of 18 and are able to provide a delivery address in Switzerland.
Order process
2.1. By adding the products "to the shopping cart", the Customer can select those items from the Leatherman range that the customer wishes to purchase. In the shopping cart, the Customer receives an overview of the selected items, the quantity, the purchase price, the shipping costs incurred, the available payment options and the expected delivery or shipping time.
2.2. To initiate the ordering process, the Customer clicks on the button "Checkout". In the next step, the Customer's shipping and billing address and contact details are recorded. If the Customer has a customer account, this data can be taken from the stored details. The Customer may review and change these details until the order is submitted.
2.3. By confirming the button "To payment", the Customer can select an available payment method and provide the required payment details. By clicking "Continue to overview", the Customer receives a summary overview of the essential order details including the costs incurred. Input errors can be identified and corrected until the order is submitted.
Conclusion of contract
3.1. Purchase contracts for the products offered in the online shop are concluded by offer and acceptance. The relevant language for the conclusion of the contract is German.
3.2. The presentation and advertising of the items in the online shop does not, as a rule, constitute a binding offer to conclude a purchase contract, but invites the customer to place an order. By clicking the button „place an order" the customer makes a binding offer to purchase the goods displayed in the order overview. Leatherman confirms receipt of the order without undue delay by electronic means. This confirmation of receipt does not yet constitute acceptance of the offer, unless acceptance is expressly declared therein.
3.3. Leatherman may accept or reject the offer. Acceptance is made by a clear declaration of acceptance by e-mail (so-called order confirmation) or by dispatch of the goods, provided that the Customer is informed accordingly. If an order cannot be accepted, Leatherman will inform the Customer without undue delay. Obvious errors in price or product information may lead to rejection of the order.
3.4. Leatherman makes the contract documents available to the Customer in electronic form, in particular the order, the applicable GTC and the order confirmation. Leatherman may store the text of the contract within the scope of the statutory retention and data protection provisions.
Terms of payment; Default
4.1 Leatherman reserves the right to offer only selected payment methods. The payment options will be displayed during the ordering process.
4.1.1. In the case of payment by credit or debit card, the purchase price falls due in accordance with the conditions displayed at checkout. Leatherman or the payment service provider may authorise or debit the amount as part of the order. If the payment fails, Leatherman may reject the order or terminate a contract already concluded in accordance with the statutory requirements. Chargeback or bank costs caused by the Customer may be charged to the Customer to the extent permitted by law.
4.1.2 If the customer uses Klarna Pay Later, his payment will be processed by Klarna. If their Pay Later request is accepted, Klarna will send an email with payment instructions as soon as their order has been shipped. More information can be found at www.klarna.com. Unless otherwise stated in the email, the purchase price is due upon receipt of this email.
4.2. If the Customer does not pay or does not pay in full despite the due date, it shall be in default. Leatherman may then claim default interest in the amount of 5 percentage points above the base interest rate. The Customer's obligation to pay default interest shall not preclude us from asserting further damages caused by default.
Delivery; availability of goods; retention of title
5.1. Delivery times stated by Leatherman at the time of ordering are calculated from the time of our order confirmation, subject to prior payment of the purchase price (except for Klarna Pay Later).
5.2. If no copies of the product selected by the Customer are available at the time of the Customer's order, Leatherman shall inform the Customer of this immediately in the order confirmation. If the product is permanently unavailable, Leatherman shall refrain from issuing a declaration of acceptance. In this case, a contract will not be concluded.
5.3. If the product designated by the Customer in the order is only temporarily unavailable, Leatherman shall also inform the Customer of this immediately in the order confirmation.
5.4. In the Swiss online shop, Leatherman delivers exclusively to delivery addresses in Switzerland. Special delivery restrictions for individual products remain reserved and are displayed in the online shop.
5.5 The goods remain the property of Leatherman until the purchase price has been paid in full (exception with Klarna Pay Later). Insofar as the Customer is an entrepreneur and the transfer of ownership has not yet taken place, the Customer undertakes to treat the goods subject to retention of title with care and to insure them sufficiently at their replacement value against loss and destruction at its own expense. In the event that the goods subject to retention of title are seized or subject to other interventions by third parties, the entrepreneurial customer is obliged to inform the third party of Leatherman's ownership rights and to notify Leatherman immediately in writing so that corresponding ownership rights can be enforced. The Customer shall be liable to Leatherman for any judicial or extrajudicial costs incurred in this connection unless the third party is able to reimburse such costs.
Prices and shipping costs
6.1 All prices in the Swiss online shop are quoted in Swiss francs (CHF) and include Swiss value added tax as well as all other non-optional public charges and surcharges, insofar as these must be included in the retail price under the applicable regulations. Shipping or delivery costs are shown separately insofar as they are incurred in addition. Any customs, clearance, import or handling costs incurred on import into Switzerland are borne by Leatherman. No additional costs arise for the Customer in this respect.
6.2 The services will be delivered by post.
6.3 Any discounts or special offers available to the customer through their customer account will automatically be displayed with the purchase price in the shopping basket as soon as the customer logs in with their customer account.
6.4 Not applicable as a statutory right of withdrawal provision. For returns under the voluntary right of return, only the provisions of § 12 apply, in particular with regard to the bearing of costs.
Liability
7.1 Leatherman's liability is governed by the applicable statutory provisions. To the extent permitted by law, Leatherman's liability is excluded. Mandatory statutory liability provisions remain reserved.
7.2 Leatherman is liable in accordance with the applicable statutory provisions. To the extent permitted by law, liability for damages is excluded. Liability which cannot be excluded or limited under mandatory law remains unaffected.
7.3 The restrictions of 7.1 and 7.2 also apply in favour of Leatherman's legal representatives and vicarious agents if claims are asserted directly against them.
7.4 The limitations of liability resulting from 7.1 and 7.2 shall not apply insofar as Leatherman has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same shall apply insofar as Leatherman and the Customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.
Set-off / right of retention
8.1 The customer shall only be entitled to set-off if the counterclaim has been legally established or is undisputed.
8.2 The customer may only exercise a right of retention if the counterclaim is based on the same contractual relationship. Furthermore, the right of retention may only be asserted if it concerns counterclaims that have been legally established or are undisputed.
General provisions
9.1 The terms and conditions (all sections) set out herein are complete and final. Additions or amendments to these terms and conditions should be made in writing in order to avoid any ambiguity or dispute between the parties as to the content of the contract agreed in each case.
9.2 Should a provision of these GTC be wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The statutory provision shall take the place of the invalid provision.
9.3 Contracts with customers of the Swiss online shop shall be governed by Swiss law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory statutory provisions from which no contractual derogation is permitted shall remain unaffected.
9.4 For consumers, the mandatory statutory places of jurisdiction apply; in particular, the places of jurisdiction available to them by law at their domicile or habitual residence remain unaffected. For business customers, Ratingen, Germany, may be agreed as the exclusive place of jurisdiction to the extent permitted by law.
Section Two - Your Rights
10.1 The statutory provisions of the Swiss Code of Obligations apply to defects in the delivered goods, unless these GTC effectively provide otherwise. The buyer must inspect the goods upon receipt and notify Leatherman of any identifiable defects within a reasonable period. In the case of a defect covered by warranty, the Customer is entitled to the statutory remedies for defects; Leatherman may additionally offer the Customer rectification or replacement delivery, insofar as this is reasonable for the Customer.
10.2. Claims for defects in new movable goods generally become time-barred two years after delivery of the goods. Mandatory longer periods as well as claims based on wilful deception remain reserved.
10.3. An additional guarantee exists only if Leatherman has expressly granted one for the product concerned. The content, duration and conditions of the guarantee are governed by the respective guarantee terms; statutory rights in respect of defects remain unaffected.
Cancellation policy
11.1 Under Swiss law, there is generally no statutory right of withdrawal or rescission for ordinary online purchase contracts after receipt of the goods. However, Leatherman voluntarily grants customers the contractual right of return described in § 12. This voluntary right of return does not affect mandatory statutory rights in respect of defects.
11.2 The right of withdrawal does not apply to distance contracts for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This is particularly the case if the customer has the goods customized (e.g. engraved).
Contractual right of return
12.1 In addition to the statutory rights in respect of defects and the statutory 14-day right of withdrawal vis-à-vis consumers, Leatherman grants the Customer an additional right of return of 30 days from receipt of the goods. This does not apply to goods from the final sale, personalised goods or textiles with signs of use.
12.2 To exercise the right of return, simply send an e-mail to info-europe@leatherman.com stating the customer and order number and then return the goods to Leatherman Europe GmbH, Rücksendung, Holterkamp 16, 40880 Ratingen, Germany.
12.3 Leatherman will refund the purchase price to the Customer without undue delay, at the latest within 14 calendar days - starting from the day on which Leatherman received the goods returned by the Customer. The purchase price refund will be made via the same payment method through which the Customer previously purchased the Product.
Alternative dispute resolution
No reference to the former EU platform for online dispute resolution is included for the Swiss online shop. Leatherman is obliged to participate in an out-of-court dispute resolution procedure only insofar as a corresponding statutory obligation exists or Leatherman agrees to participate in an individual case.
