Built to Last: The Leatherman Warranty Promise
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Tijd om te lezen 3 min
When Tim Leatherman set out to create the first Leatherman multi-tool, he had a simple vision: build a tool that people could rely on wherever life took them. Decades later, that commitment to durability and reliability remains at the heart of everything we do.
Every Leatherman tool is designed to be used, not displayed on a shelf. From job sites and workshops to campsites and everyday carry kits, our tools are built to tackle real-world challenges. And because we believe in the quality of what we make, we stand behind our products with a warranty designed to keep your trusted tool working for years to come.
Designed for the Long Haul
A Leatherman tool is often more than just a tool. For many owners, it becomes a daily companion that helps solve problems, complete projects, and support adventures big and small.
That's why durability is built into every stage of our product development process. Before a tool reaches your pocket, backpack, or toolbox, it undergoes extensive testing to ensure it can withstand the demands of everyday use. Components are engineered to perform reliably, materials are selected for strength and longevity, and designs are refined through countless iterations.
While no product is indestructible, our goal is simple: create tools that are ready for years of dependable service.
A Warranty Built on Confidence
Offering a long-term warranty is about more than replacing products. It's a reflection of the confidence we have in our craftsmanship and manufacturing standards.
When customers purchase a Leatherman tool, they invest in a product designed to last. Our warranty supports that investment by providing assistance when manufacturing defects or unexpected issues arise.
It's one way we demonstrate our commitment to quality long after a product leaves our factory.
Repair Before Replace
One of the most valuable aspects of our warranty service is the opportunity to repair tools whenever possible.
In a world where many products are treated as disposable, we believe in extending the life of the tools we make. Repairing a tool allows customers to continue using a product they know and trust while reducing unnecessary waste.
For many Leatherman owners, their multi-tool carries years of memories—from projects completed and trails explored to challenges overcome. Whenever possible, our service teams work to keep those trusted tools in action.
How the Leatherman Warranty Works
1. Submit Your Warranty Request
Start by selecting "Repair or Replace" on the Leatherman Warranty page and complete the online form with your product details and a description of the issue.
2. Send Us Your Tool
Once you've submitted your request, you'll receive instructions on where to send your tool. We recommend using an insured and trackable shipping service so you can follow your package throughout the process.
3. We'll Repair or Replace It
Our warranty team will inspect your tool and determine the best solution. Whenever possible, we'll repair your original tool. If it can't be repaired, we'll replace it with the same model or the closest comparable product available.
Keep Your Multi-Tool Performing Like New
A well-maintained multi-tool performs better and lasts longer. The Leatherman Tool Maintenance Kit includes the essential tools to clean, lubricate and maintain your multi-tool, helping it stay ready for everyday tasks and years of dependable use.
What's included:
- Clean away dirt and debris after everyday use.
- Lubricate pivots and moving parts for smooth operation.
- Keep your blade sharp for reliable cutting performance.
- Protect your tool against everyday wear and corrosion.
Frequently asked questions
1. Do I need proof of purchase?
Proof of purchaser may be required for warranty claims. This helps us verify eligibility under the warranty.
2. Who is eligible to make a warranty claim?
The Leatherman 25-Year Warranty applies to the original owner of the product and is intended for tools purchased for personal use.
3. Are all Leatherman products covered by the 25-Year Warranty?
Most Leatherman multi-tools are covered by the 25-Year Warranty. However, accessories and sheaths are generally covered by a 2-year limited warranty, while apparel and other soft goods are not covered. Some special products, such as Garage releases, follow a different warranty policy.
4. Can I submit a claim for an engraved tool?
Yes. Engraved tools can be submitted for warranty evaluation. However, if your tool needs to be replaced, the original engraving cannot be reproduced on the replacement.
